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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Doris Gooch

August 5, 2025

5  out of  5
rating by Doris Gooch
"Tiffany is Excellent!"
We responded:
"Thank you, Doris! I'm happy to know you had an excellent experience with Tiffany. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
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Nicole Streeter

August 2, 2025

5  out of  5
rating by Nicole Streeter
"Jessica was a pleasure to work with! She helped us work through the process of securing life insurance policies on our children. She was responsive in answering questions, guided us through options with clear explanations, and was a delight as she interacted directly with our children during our visit to the office. Highly recommend!"
We responded:
"Thank you, Nicole! I'm happy to hear that Jessica provided such excellent service and made the process of securing insurance smooth and enjoyable. It's wonderful to know she was both informative and engaging. We appreciate your recommendation and are here for any future needs!"
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Jeff Eagle

August 1, 2025

5  out of  5
rating by Jeff Eagle
"I’m very happy with the customer relations and service provided. They don’t give me a reason to need find anyone else. I feel good recommending Tiffany and her great Staff as well."
We responded:
"Thank you Jeff for the nice words. We have truly enjoyed working with you over the years. "
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Joe Clemens

August 1, 2025

5  out of  5
rating by Joe Clemens
"I have been a customer of State Farm Insurance for over 50 years and the last five have been with Tiffany Andrew’s in Lansing Ks.I can’t say enough about the Friendships and Kindness and Service I have received from Tiffany and her Awesome Staff.I have a bundle package auto and home insurance and I am totally Happy and Satisfied with all the Wonderful Things they do for me.They all go out of their way to give my the best service possible and I would not trade this for Nothing.Thank You Tiffany and Crew👍❤️"
We responded:
"Joe, we have enjoyed getting to know you over the last 5 years and appreciate your business and friendship. "
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Lindsey Collins

August 1, 2025

5  out of  5
rating by Lindsey Collins
"Tiffany is the best agent I have ever had! When you call the office number you get to talk to a real caring person not a robot! Tiffany and her staff want nothing more than to get you the most coverage while also getting you the best price! They are upfront about how to get the best discounts! We have all our coverage through State Farm and it makes it super easy to navigate! If you want an agent who is like family then she is your agent to get! Finally, I am also highly impressed by all the local community events they both host and attend to help our town thrive! Well done!👍🏼"
We responded:
"Thank you for the kind words Lindsey! We are so happy to hear you love our family approach. We truly enjoy getting to know our customers and love giving back to the community. I have enjoyed watching your little family grow. "
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Michael Ruiz

July 31, 2025

1  out of  5
rating by Michael Ruiz
"I started my policy over the phone during the last week of May. The process was quick and easy — I was able to get insurance for a vehicle I had just purchased in under 10 minutes. I called this week with a question about a possible claim. While driving, something hit my car, causing damage to the tire and wheel. I spoke with an agent named Jessica, and initially, she advised me to get an estimate first to see if the damage was even worth filing a claim due to the deductible. I completely agreed with that. But then she kept going, saying that any claim would go on my record and increase my insurance premiums — something I already knew. I told her, “I know that,” and she snapped back saying she was “just trying to educate me.” I told her she didn’t need to, and she abruptly ended the call by saying, “If you have any more questions, call us back,” and hung up on me. I immediately switched agents. I don’t tolerate that kind of rude and condescending behavior. I called in with a simple and respectful question, and instead, I was met with attitude and dismissiveness. It’s clear that once you’re signed up, customer service is no longer a priority — they’re more concerned about getting your money than helping you with actual concerns. There are plenty of better, more respectful agents out there who actually value their clients."
We responded:
"Michael, you never spoke with me the agent personally or even gave me the opportunity to speak with you. I would have been happy to discuss things with you. Jessica was trying to guide you and educate you. This is a core principle of my office and should be of any office. Estimates are an important part of this. The call was ended telling you to call back once you had an estimate. I find it unfortunate our relationship ended the way it did and you felt the need to leave this review. We always treat customers with kindness and try to help educate them. Im sorry our style didnt match your need. Our other reviews speak of my office service and how much we do for our policy holders. "
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xzavier holecek

April 9, 2025

5  out of  5
rating by xzavier holecek
"Jessica with state farm helped me and let me tell you Amazing doesn't even describe their service. She was able to set me up with some of the cheapest insurance I've had in a while, like cheaper than a burrito on clearance at a hamburger shop! She was so kinda and helpful I'm going to have her watch my blind and deaf Chihuahua for me while I go on vacation every time because I know she will provide him with the best comfort and assistance you could ask for, and the kicker she does all of this out of the bottom of her heart!!! Don't let her go, she will be the face of the place soon!"
We responded:
"Thank you, Xzavier, for sharing such a delightful review! I'm so happy to hear about the exceptional service Jessica provided. It's wonderful to know she was able to assist you with affordable insurance options and that her kindness made such a positive impact!"
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Tam

February 21, 2025

5  out of  5
rating by Tam
"I am overly satisfied with the excellence my family and I receive from the staff at this office. Their customer service has continued to exceed our expectations. Not only do we love the family feel when we walk in the door, the friendliness and honesty these ladies show to their customers is so rare to come across. If you're looking for people that are professional, polite, caring and will show forgiveness and understanding even when customers are in the wrong, look no further, this is the place! Thank you ladies for all you do for your clients! I greatly appreciate you!"
We responded:
"Thank you so much, Tam, for your wonderful feedback! I'm truly happy to know that you and your family feel welcomed and valued by our team. It's fantastic to hear that our customer service and the friendly atmosphere have made a positive impact on your experience. We appreciate your kind words and look forward to continuing to serve you with care and professionalism. If you ever have any questions or need assistance, please don't hesitate to reach out!"
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Dead Tube

July 24, 2024

5  out of  5
rating by Dead Tube
"I'm just now leaving Tiffany's state farm I was in and out under 20 minutes fast, easy with sincere customer service I highly recommend coming to see Tiffany and her crew!"
We responded:
"Thanks a bunch for the awesome review! I'm so glad you had a fast and easy experience with us. We always aim to provide sincere customer service. If you ever need anything else, don't hesitate to stop by! - Tiffany Andrews - State Farm Insurance Agent, Lansing, KS"
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Clint Miller

April 25, 2024

5  out of  5
rating by Clint Miller
"Very glad I made the move to the Tiffany Andrews Agency a few years ago. Very best insurance Agent I have ever had by far! Tiffany and her team are always very pleasant and upbeat. It truly brightens my day when I talk to any of the girls there. If it were possible to give more then five stars I Definitely would."
We responded:
"Clint, we sincerely appreciate your outstanding 5-star review! We truly appreciate your kind words and feedback regarding our insurance services. It has been an absolute pleasure serving you and providing you with a sense of security when it comes to protecting what matters most. - Tiffany Andrews - State Farm Insurance Agent"
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Ginger W

March 13, 2024

5  out of  5
rating by Ginger W
"Emma was very helpful getting me a quote for my home and vehicles. Thanks Emma!!"
We responded:
"Thank you for your feedback, Ginger! Emma always aims to provide prompt and helpful service. If you have any more questions or need further assistance in the future, feel free to reach out. - Tiffany Andrews - State Farm Insurance Agent, Lansing, KS"
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Samantha tyree Samantha

October 19, 2023

5  out of  5
rating by Samantha tyree Samantha
"Very helpful"
We responded:
"Thank you, Samantha, for the five-star rating! We value you and the chance to help you with your insurance needs."
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Hunter Hurley

July 21, 2023

5  out of  5
rating by Hunter Hurley
"I don't have enough words that can express my gratitude to all of the folks here. As a young person who had to make their first claim, they graciously guided me through the steps, making it as easy as possible. Thank you a thousand times for being so kind, friendly and professional!"
We responded:
"Wow, thank you for the five-star rating, Hunter! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance!"
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Leah Kappeas

July 19, 2023

5  out of  5
rating by Leah Kappeas
"Great people, excellent customer service. They are very knowledgeable about options for your coverage concerns. Their office is like walking into your favorite Aunts house."
We responded:
"Leah, we thank you for the amazing review. We value you and the chance to help you with your insurance needs. Thank you for joining our State Farm family!"
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Tmarie Small (FisherGrl28S)

July 17, 2023

5  out of  5
rating by Tmarie Small (FisherGrl28S)
"Best thing I ever did was transferring all vehicles homeowners insurance to Tiffany Andrew's state farm.we had been with farmers for 30 years. These girls are the best they are very good and personable. I can't express how happy I am that I made the change."
We responded:
"Tmarie, we love seeing reviews like this! Thank you for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
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Erin Dyson

June 14, 2023

5  out of  5
rating by Erin Dyson
"Great communication with this team!"
We responded:
"Thank you for the five-stars, Erin! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Anthony Gray

May 18, 2023

5  out of  5
rating by Anthony Gray
"Nice"
We responded:
"Anthony, thank you! We appreciate your trust in us to take care of your insurance policies."
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Michelle B

May 17, 2023

5  out of  5
rating by Michelle B
"This entire office is extremely helpful and they always answer my phone calls and questions."
We responded:
"Michelle, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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briana couch

January 30, 2023

5  out of  5
rating by briana couch
"The girls in the office are so helpful and sweet! Can’t thank them enough!"
We responded:
"We love seeing reviews like this, Briana! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Jesse Johns

December 20, 2022

5  out of  5
rating by Jesse Johns
"Great agent. They're always quick to answer any of my questions and will shoot me a quick text with any changes to our policies. Very personable and easy to work with."
We responded:
"We love seeing reviews like this, Jesse! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Tabitha Ragan

October 28, 2022

1  out of  5
rating by Tabitha Ragan
"Called me every six months for about three years trying to beat the prices of my insurance company and when they finally did and I switched I had got into a car accident (without having been in one for 6 years) and they dropped me like a hot potato!"
We responded:
"We understand your frustrations but have no control of underwriting decisions at the local level. As the agent I appealed the underwriting drop but it was upheld. We apologize for the frustration and inconvenience but our hands were tied."
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Travis Lytle

May 2, 2022

5  out of  5
rating by Travis Lytle
"Professional and friendly"
We responded:
"Travis, thank you! We appreciate your trust in us to take care of your insurance policies."
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Thomas Scott

May 2, 2022

5  out of  5
rating by Thomas Scott
"I love the friendly people at Tiffany Andrews - State Farm Insurance office! Any issue that came up, I knew I only had to call her office. Thanks Tiffany"
We responded:
"Thank you for the wonderful review, Thomas! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
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Bonnie Biehn

April 29, 2022

5  out of  5
rating by Bonnie Biehn
"I have been with company since November 3,2018. The staff there is very friendly and family orator with there customers. They helped in so many with my vehicles to understand which way to go with as far to insured them. They would take there time in or in person to help you. I would recommend this place to anyone who would need help of any kind with insurance or retirement. Thanks very much for your help guys."
We responded:
"Thank you, Bonnie, for the amazing review. Our team works hard to provide a great insurance experience in Lansing and we are thrilled to hear that you are happy with our services. We are thankful that you have been a part of our State Farm family and look forward to continuing our relationship!"
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Ernesto Ron

January 26, 2022

5  out of  5
rating by Ernesto Ron
"Tiffany and her team are outstanding! This agency makes sure that all your insurance needs are handled with the utmost professionalism and go the extra mile each time. They’re incredibly kind-hearted, outgoing, and hard working agency that strive for their community to thrive! Such a personal experience every time - I recommend this State Farm agency to all of my friends and family. Thank you Tiffany and team!"
We responded:
"Thank you for the wonderful review, Ernesto! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"